Deliveries

Orders

Orders are processed Mon - Fri, any orders placed over a weekend or bank holiday will be processed the next working day.  You will receive an order confirmation email from I Am Denim. Please check spam/junk folders if it’s not immediately visible.

Once your order is on its way we’ll let you know.

 

Delivery Policy

All orders are dispatched within 72 hours of you placing your order.  Orders placed on a bank holiday weekend will be dispatched the next working day.

Please ensure you’ve supplied us with a complete delivery address, we also need your daytime phone number just in case there are issues with delivery, it’s rare but it does happen.

 

UK Orders - Flat Rate £3.00 - All UK standard orders are shipped by Royal Mail Signed For service and should arrive around 3-5 days.

International Orders - We have a shop with Zalando!  where we ship to: Germany, France, Italy.

We are not currently shipping outside the UK from our UK Shop.  This may happen in the future and we'll update you when this happens.

We don’t currently ship to EU countries via our UK shop due to the complexities of EU VAT.  We may in the future and we’ll update you when that happens.

 

Customs

International buyers please be aware customs duties may apply to some products when importing from outside the UK. Customers are responsible for ensuring compliance with the laws of their country and paying all applicable customs duties, import charges and taxes. Though unusual, it is possible for customs to sometimes hold parcels up to a few weeks.

Lost Parcels

Should your order get lost, it’s rare but it does happen, please let us know immediately. To help speed things up we’ll need your order number, tracking number (this should be in your dispatch confirmation) and the delivery address, this helps us trace your parcel with the right carrier.

Returns

We can only offer a refund if the product doesn’t fit or is not suitable.  We’re happy to exchange for a different size.  A gift card will be offered for returns that are style/colour dependent.

 

UK Customers

If you need to return your items please make sure they are unused and unworn. To help us process your return please pack them item(s) in the original packaging with labels, tags and any enclosed documentation. Once we have your returned item(s) and checked the condition a refund will be issued, excluding the original delivery charge.

Please return your item(s) within 14 days of delivery, unless you notify us otherwise.

Customers are responsible for the cost of return, we recommend using a service that insures you for the value of the goods.

Please allow 7 working days for a refund to be processed.

We’re more than happy to exchange for an alternative size, let us know before returning so we can make sure we have it in stock.

 

International Customers

If you're outside the UK please contact us first before returning your product.

 

Please Note: Sale items are unfortunately not eligible for a refund.

Returns to be sent to: I Am Denim, 3 Argente Close, Fleet, Hampshire, GU51 2XY