Each order will be acknowledged via an email from I Am Denim in receipt your order.
- Your order will be dispatched within 72hours of placing an order. This is providing that Credit and Debit cards have cleared.
- Please make sure you that you supply us with accurate and complete address details, as well as your daytime telephone number.
- Orders placed before 2pm (GMT) Monday to Friday will usually be dispatched the same day.
- Orders placed after 2pm (GMT) will usually be dispatched the following working day.
- Please notify us immediately of lost parcels, along with supporting order information so that we can trace the claim through the appointed carrier.
Delivery Costs & Timescales
We support our local post office and all orders will be delivered via Royal Mail and are trackable. See below for costs and expected delivery timescales. The rate charged for the shipping of your order is based on the weight of your products, and your location.
|UK||Standard||£4.40||2-3 working days|
|UK||Next Day||£7||Guaranteed next day|
|Europe||Standard||£6.20||2-3 working days|
|International||Standard||£8.50||Up to 7 working days|
Please bear in mind we cannot give any guarantee for a specific delivery date for shipments except Next Day delivery to the UK.
If you need to return your items please make sure they are unused and unworn. Please return in the original packaging with labels, tags and any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item.
- Goods will only be accepted for return if they are returned within 14 days of delivery, unless we have notified you otherwise.
- The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- Please allow 7 working days for a refund to be processed.